Overview
This contains information about hardware and software requirements and browser support for online banking and mobile app. The following table describes compatibility levels.
It is the member’s responsibility not to modify their device to circumvent security features that would allow the ability to jailbreak or root the device.
Members should not remove security settings from their mobile devices; this results in jailbreaking or rooting the device.
Compatibility Description
| Recommended |
Provides ideal experience. |
| Supported |
Supports the general functionality but may have minor behavioral or cosmetic differences. |
| Limited Support |
Supports the general functionality but may have minor behavioral or cosmetic differences. Limited support to address bugs unless they block a task (with no workaround), present security concerns, or compromise data. |
| Unsupported |
Not tested. Results may be inconsistent. Compatibility with products is not guaranteed.
|
System Requirements
You must use a computer that has:
- ​Microsoft Windows 10 or Mac OS X 10.10.
- Available browser updates applied for improved security that provide anti-virus and spyware protection.
- An internet connection with a minimum of 1 Mbps download speed. Satellite connections often have difficulty supporting Hypertext Transfer Protocol Secure (HTTPS) applications. Since online banking is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
PDF Reader Requirements
It is recommended that the most recent version of Adobe Reader available for desktop and mobile devices is used. If you choose to use a third-party PDF application, we cannot guarantee documents will appear as intended.
Biometrics Requirements
End users can use Fingerprint Login, Touch ID, or Face ID to log in to the mobile banking app.
To use this feature you must meet the following operating system, hardware, and release requirements:
- Samsung Galaxy S7 or later
- Google Nexus 7 or later
- Google Pixel first generation or later
- End-user registration with Fingerprint Login at the device level Touch ID and Face ID are only available for login authentication on supported Apple iOS devices and requires end-user registration of the feature at the device level.
Browser Requirements
Browser support is subject to change without notice, so we encourage end users to configure browsers for automatic updates. Use the latest version of your browser for the most secure experience
Any browser not listed in the following table should be considered unsupported.
Browser Windows MacOS
| Google Chrome (Current and previous two major versions) |
Recommended |
Recommended |
| Mozilla Firefox (Current and previous two major versions) |
Supported |
Supported |
| Microsoft Edge (Current and previous two major versions) |
Supported |
Unsupported |
| Apple Safari (Current and previous two major versions) |
Unsupported |
Supported |
Mobile App Requirements
This section describes the operating systems, connection types, and camera resolutions that are compatible. End users can download the app from the Apple Store (for iOS devices) or Google Play (for Android devices).
Note the following details:
- A valid telephone number is required.
- Mobile App functions best when the GPS or native mapping app (also called Location Services) is enabled.
- To deposit checks using Mobile App, an end user must have a mobile device with a rear-facing camera with a resolution of at least 5 megapixels.
When requesting customer support for Mobile App, identify the model and operating system of the device and, if applicable, confirm that the camera is rear-facing.
The following table provides Android requirements:
Version
| Android 9.x and later |
Supported |
| Android 8.x |
Unsupported |
The following table provides Apple iOS requirements:
Version
| iOS 15.x |
Supported |
| iOS 14.x |
Supported |
The following table provides mobile connectivity requirements:
Connectivity
| 5G |
Supported |
| 4G LTE |
Supported |
| Wi-Fi |
Supported |